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Front Office Receptionist
2 months ago
Main Responsibilities:
We are seeking a highly skilled and experienced Front Office Receptionist to join our team at Premier Inn Hotels LLC. As a key member of our Front Office department, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out. Your natural ability to manage guest expectations, attention to detail, and excellent communication skills will be essential in delivering a seamless and efficient service.
Key Responsibilities:
- Greet and welcome guests, visitors, and suppliers in a timely and professional manner.
- Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area.
- Process payments accurately and efficiently, adhering to cash handling procedures.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
- Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
- Ensure the safety of all guests in line with safety procedures and guidelines.
Requirements:
- Customer-oriented approach
- Excellent communication skills
- Strong attention to detail
- Flexible, agile, and able to work under pressure
- Ability to work both independently and as part of a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service to our guests
Qualifications:
- Minimum of one year's experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS)
- Arabic language speaking, writing, and reading skills
Benefits:
We offer a competitive salary package, accommodation, transportation, medical insurance, including dental, air tickets, and hours that offer a work-life balance.
Along with this, we have many examples of how those who work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, we will support you in doing so.
At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do.
We want Premier Inn to be a place where people's skills and careers can grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, please click on the link below to learn more about this opportunity.
