Assistant Manager for Lounge Services

3 weeks ago


Dubai, Dubai, United Arab Emirates Sunset Hospitality Group Full time
Role Overview

The Assistant Lounge Manager plays a pivotal role in ensuring the smooth operation of the Lounge, focusing on delivering exceptional service and maintaining brand standards.

Key Responsibilities
  • Performance Management: Oversee the Lounge's performance, striving to deliver top-notch service that consistently meets and exceeds guest expectations.
  • Guest Engagement: Ensure all guests are well attended to, maintaining service levels that uphold customer satisfaction.
  • Quality Assurance: Guarantee that all food served meets the highest quality standards, in alignment with budgetary guidelines set by the Lounge Manager.
  • Complaint Resolution: Address and resolve guest complaints and requests promptly, fostering a high-quality customer service experience.
  • Team Coordination: Assist the Lounge Manager in conducting regular team meetings to communicate policies, special events, and improvement plans, ensuring all staff understand their contributions to departmental goals.
  • Uniform Compliance: Monitor staff adherence to the brand's dress code and hygiene standards, ensuring uniforms are clean and presentable at all times.
  • Operational Support: Aid the Lounge Manager in organizing and supervising daily operations, ensuring efficiency and adherence to operational policies.
  • Training and Development: Provide on-the-job training and constructive feedback to team members, supporting their professional growth.
  • Health and Safety Compliance: Ensure adherence to all relevant health, safety, and environmental management procedures, contributing to the delivery of excellent hospitality services.


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