Executive Lounge Ambassador
6 days ago
About Sofitel Dubai The Palm
Sofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the world famous Palm Jumeirah. Our resort offers a rejuvenating escape inspired by the rich culture of the South Pacific.
Our Culture
We are a tropical and relaxing sanctuary, nestled amongst lush greenery on the idyllic shores of the Arabian Gulf. Our hotel is a short distance away from the vibrant, buzzing metropolis of Dubai.
Our Values
We invite you to 'Live the French way' and indulge in excellence. Our magnifique touches of French elegance interlaced throughout the hotel reflect our commitment to providing exceptional service and creating unforgettable experiences for our guests.
Job Summary
We are seeking a highly skilled and experienced Executive Lounge Receptionist to join our team. As an Executive Lounge Receptionist, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Guest Service
Offer a warm welcome to all guests and ensure they enjoy their stay by providing the finest personal service.
Personalized ServicePersonally greet and escort guests rather than pointing out directions, ensuring a seamless and personalized experience.
ConfidentialityRespect the privacy of guests and maintain confidentiality of information.
Complaint ResolutionManage guest complaints in a professional manner, resolving issues and ensuring guest satisfaction.
CommunicationShare daily activity highlights with supervisors and managers, including internal and external guest opportunities.
Guest FeedbackBe aware of and report all guest comments or complaints.
VIP AwarenessBe aware of all VIPs visiting or staying in the hotel.
Shift HandoverEnsure a proper cashier closer and complete handover between shifts.
Financial ProceduresBe aware of forged currency and travelers checks and respect all financial and audit procedures.
Departure ListsCheck departure lists and ensure check-out times are respected.
Equipment and SystemsProperly use all equipment and Fidelio management system, with a perfect knowledge of set-ups.
Room Keys and Section KeysStrictly respect room keys and section keys handover procedures.
ChecklistsDaily follow checklists.
Requirements
- Experience
2 years guest service experience in a 5-star hotel.
LanguageFluency in written and spoken English.
KnowledgeKnowledge of front office applications.
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