Executive Lounge Ambassador

6 days ago


Dubai, Dubai, United Arab Emirates Accor Full time

About Sofitel Dubai The Palm

Sofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the world famous Palm Jumeirah. Our resort offers a rejuvenating escape inspired by the rich culture of the South Pacific.

Our Culture

We are a tropical and relaxing sanctuary, nestled amongst lush greenery on the idyllic shores of the Arabian Gulf. Our hotel is a short distance away from the vibrant, buzzing metropolis of Dubai.

Our Values

We invite you to 'Live the French way' and indulge in excellence. Our magnifique touches of French elegance interlaced throughout the hotel reflect our commitment to providing exceptional service and creating unforgettable experiences for our guests.

Job Summary

We are seeking a highly skilled and experienced Executive Lounge Receptionist to join our team. As an Executive Lounge Receptionist, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  1. Guest Service

Offer a warm welcome to all guests and ensure they enjoy their stay by providing the finest personal service.

Personalized Service

Personally greet and escort guests rather than pointing out directions, ensuring a seamless and personalized experience.

Confidentiality

Respect the privacy of guests and maintain confidentiality of information.

Complaint Resolution

Manage guest complaints in a professional manner, resolving issues and ensuring guest satisfaction.

Communication

Share daily activity highlights with supervisors and managers, including internal and external guest opportunities.

Guest Feedback

Be aware of and report all guest comments or complaints.

VIP Awareness

Be aware of all VIPs visiting or staying in the hotel.

Shift Handover

Ensure a proper cashier closer and complete handover between shifts.

Financial Procedures

Be aware of forged currency and travelers checks and respect all financial and audit procedures.

Departure Lists

Check departure lists and ensure check-out times are respected.

Equipment and Systems

Properly use all equipment and Fidelio management system, with a perfect knowledge of set-ups.

Room Keys and Section Keys

Strictly respect room keys and section keys handover procedures.

Checklists

Daily follow checklists.

Requirements

  1. Experience

2 years guest service experience in a 5-star hotel.

Language

Fluency in written and spoken English.

Knowledge

Knowledge of front office applications.



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