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Food and Beverage Server
2 months ago
Job Title: Food and Beverage Server - Club Lounge
Job Summary:
We are seeking a highly skilled and experienced Food and Beverage Server to join our team at Sofitel Dubai the Obelisk. As a Food and Beverage Server, you will be responsible for providing exceptional service to our guests in the Club Lounge, ensuring that every interaction is memorable and enjoyable.
Key Responsibilities:
- Provide prompt and courteous service to guests in the Club Lounge
- Know and maintain knowledge of all menu items, their ingredients, and preparation methods
- Present children's menus and describe specials and alternative cuisine
- Serve and clear food and beverage items in a professional and efficient manner
- Utilize the POS system to ring up sales, print checks, and complete cash-out procedures
- Carry trays, bus, and reset tables with linen, china, glass, and silver
- Ascertain guests' satisfaction and handle any problems that may arise
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat, and orderly restaurant throughout service
- Polish silver, refill salt, pepper, and sugar, creamers, etc.
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientiously handle and maintain operating equipment
- Learn and adhere to safety, sanitation, and hygiene policies
- Maintain good working relationships with colleagues and all other departments
- Maintain complete knowledge of all F&B services, outlets, and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
Personal Attributes:
- Average reading, writing, and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
Qualifications:
- Secondary education
Experience:
- Minimum 1-year food and beverage serving experience
- Previous public contact and/or cashiering experience