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Club Lounge Attendant

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Role Overview

As a Luxury Lounge Butler, you will serve as an esteemed ambassador for our hotel, delivering personalized service to all guests in the Club Millesime area while adhering to our established standards and protocols.

Key Responsibilities
  • Guest Engagement: Maintain close interaction with Club Millesime guests, ensuring a welcoming atmosphere and addressing their needs promptly.
  • Service Excellence: Uphold the highest levels of cleanliness and comply with all health and safety regulations.
  • Operational Support: Utilize appropriate materials and equipment to ensure seamless butler service operations, making requisitions as necessary.
  • Professional Communication: Demonstrate proper telephone etiquette in line with our hotel standards.
  • Guest Privacy: Respect the confidentiality of guest information and privacy at all times.
  • Team Coordination: Collaborate with the Club Millesime Lounge team and Butler Supervisor, stepping in as needed.
  • Guest Reception: Personally greet and escort guests, providing a warm welcome with refreshments upon arrival.
  • Complaint Resolution: Handle guest complaints professionally, ensuring satisfaction and documenting feedback.
  • VIP Awareness: Be knowledgeable about VIP guests, recognizing them and maintaining accurate records.
  • Pre-Arrival Preparation: Review reservations and prepare rooms according to guest preferences before their arrival.
  • In-Room Assistance: Aid guests during check-in, managing necessary documentation and offering support with luggage and amenities.
  • Personalized Care: Ensure meticulous upkeep of guest rooms and provide assistance with internet connectivity.

Join us in creating memorable experiences for our guests through exceptional service and attention to detail.