Front Office Team Lead
2 days ago
Job Summary:
We are seeking a skilled Front Office Supervisor to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for supervising front desk staff, including training, scheduling, and performance management.
Key Responsibilities:
- Oversee daily operations of the front desk, ensuring efficient check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Maintain a welcoming and organized front desk area.
- Assist with administrative tasks, such as managing reservations, processing payments, and maintaining records.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
- Monitor and maintain inventory of office supplies and amenities.
Requirements:
- Previous experience in a supervisory role within the hospitality industry preferred.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and hotel management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
Working Conditions:
This is a full-time position that requires working in a fast-paced environment with a high level of guest interaction.
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