Front Desk Representative

2 days ago


Al Fujairah City, Fujairah, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Accor Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Welcoming and checking in guests in a timely and efficient manner
  • Providing guests with information about the hotel, its services, and local attractions
  • Handling guest requests and resolving any issues that may arise
  • Updating and maintaining the reception handover book and passing on guest feedback to the Manager on duty
  • Ensuring guest privacy and security, and adhering to Fairmont confidentiality standards
  • Managing par stock and ordering supplies as needed
  • Complying with hotel credit policy and encouraging upselling to maximize rates
  • Maintaining a clean and organized work area at all times

Requirements:

  • Proficiency in English (verbal and written) and a second language is an asset
  • Prior experience working as a Receptionist or in Front Office in a reputable hotel in UAE and knowledge of Opera or a related system
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment

Working Conditions:

No remote work is available for this position. The employment type is full-time.



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