Front Desk Representative
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Agent to join our team at Accor Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Welcoming and checking in guests in a timely and efficient manner
- Providing guests with information about the hotel, its services, and local attractions
- Handling guest requests and resolving any issues that may arise
- Updating and maintaining the reception handover book and passing on guest feedback to the Manager on duty
- Ensuring guest privacy and security, and adhering to Fairmont confidentiality standards
- Managing par stock and ordering supplies as needed
- Complying with hotel credit policy and encouraging upselling to maximize rates
- Maintaining a clean and organized work area at all times
Requirements:
- Proficiency in English (verbal and written) and a second language is an asset
- Prior experience working as a Receptionist or in Front Office in a reputable hotel in UAE and knowledge of Opera or a related system
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
Working Conditions:
No remote work is available for this position. The employment type is full-time.
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