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Customer Service Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

Join our team as a Reservations Supervisor at Mandarin Oriental Downtown, Dubai As a member of our dynamic team, you will have the opportunity to make a real impact on our guests' experiences. With a focus on exceptional service and personalized attention, we strive to create lasting memories for our guests.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. A passion for delivering exceptional customer service and a commitment to excellence are essential for success in this role.

Key Responsibilities:

  • Lead the Reservations Team to achieve maximum revenue and Guest Satisfaction.
  • Collaborate with Sales and Events teams to develop future and repeat business opportunities.
  • Monitor market trends to identify new sales opportunities and optimize room rates.
  • Ensure accurate bookings and reservations through effective use of reservation systems.