Customer Service Supervisor
3 days ago
Hertz is the worldwide market leader in car rental and leasing, operating since 1918 with over 7,000 locations in more than 150 countries, managing over 700,000 vehicles globally.
The Hertz UAE franchise, established in 1993, is the top car rental and leasing company in the UAE, featuring the largest purpose-built rental facility in the Middle East and the youngest fleet in the market. We are currently looking to recruit an experienced Customer Service Supervisor to be based in Dubai.
The job purpose is as follows:
To ensure a high level of customer satisfaction and enhance the brand image to meet and exceed set standards. To ensure compliance with counter procedures and documentation so that every customer transaction and vehicle movement is accurately accounted. To maximize rental revenue by exploiting sales opportunities at the rental location.
Main duties:
- Carry out business practices that are ethical and in line with Hertz and Al-Futtaim policies.
- Provide car rental services that are economical, cost-effective, and seamless, meeting customer expectations.
- Provide regular updates to the Rental Operations Manager on business patterns and competition activities in the region.
- Work closely with the sales team to drive corporate business from the Dubai branches.
- Ensure high standards of customer satisfaction so that set standards are met and exceeded.
- Recommend process improvements to ensure smooth and efficient front-end operations.
- Constantly drive associate and customer satisfaction levels to achieve Gallup's Human Sigma level 5.
To be successful in this role, you will have:
- Graduate of Management Diploma/Degree.
- 2 years experience leading a customer service/sales team, handling customer disputes/grievances, and administrative routines.
- Strong administrative skills.
- PC literate: MS Office.
- Valid UAE Driving License.
- Interpersonal and leadership skills, ability to work under pressure.
- Good verbal and written communication skills.
- Decision-making tact and strong administrative skills.
-
Customer Service Team Supervisor
4 days ago
Dubai, Dubai, United Arab Emirates SOFITEL Full timeWe are seeking a talented and organized CUSTOMER SERVICE TEAM SUPERVISOR to lead our Housekeeping team at SOFITEL.About the role:You will supervise and coordinate the day-to-day activities of the Housekeeping department to ensure seamless operations.As a key point of contact, you will respond to guest inquiries and resolve any issues in a timely and...
-
Customer Service Supervisor
5 days ago
Dubai, Dubai, United Arab Emirates The First Group Full timeWe are seeking an experienced and skilled Front Office Supervisor to join our team at The First Collection. As a key member of our Front Office team, you will be responsible for ensuring that every guest has an exceptional experience from check-in to check-out.ResponsibilitiesThe Front Office Supervisor will be responsible for supervising the Front Office...
-
Delivery Service Professional
6 days ago
Dubai, Dubai, United Arab Emirates Tawseel Delivery Service Full timeTawseel Delivery Service is seeking a highly skilled Delivery Service Professional to join our team. As a Motorbike Courier Associate, you will be responsible for ensuring timely and safe delivery of packages to our customers.Key Responsibilities:Manage delivery schedules and optimize routes to minimize delaysProvide exceptional customer service, responding...
-
Customer Service Desk Manager
4 days ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeCustomer-Focused Reception SupervisorWe seek an experienced and results-driven Reception Supervisor to join our team at Robinson & Co (Singapore) Pte Ltd. As a Reception Supervisor, your primary goal will be to deliver exceptional customer experiences by leading the reception team and ensuring smooth interactions between customers and our team members.Key...
-
Customer Experience Quality Supervisor
10 hours ago
Dubai, Dubai, United Arab Emirates Al Futtaim Group Full timeAbout the RoleWe are currently looking for a highly skilled Quality Control Supervisor to join our team in Dubai. The successful candidate will report to the Customer Care Manager and will play a key role in maintaining our high standards of customer service.The primary objective of the Quality Assurance Supervisor is to ensure that our customer service...
-
Customer Service Agents
4 days ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeEducation: Bachelor's degree or above. Also, Completion of customer service training programs or relevant certifications may be beneficial.OperationsWarmly welcoming customers and visitors.Understanding the company's operations and being able to assist clients by providing information about products and services.Responding to customer inquiries & complaints...
-
Food Service Supervisor
3 days ago
Dubai, Dubai, United Arab Emirates RICKYS RESTAURANT DUBAI Full timeJob Title: Food Service Supervisor">Rickys Restaurant Dubai is hiring an experienced Food Service Supervisor to supervise the day-to-day activities of the kitchen and service staff.">Responsibilities">Supervise the preparation and presentation of food and beverages.">Ensure high-quality service delivery to customers.">Develop and implement strategies to...
-
Customer Service Associate
10 hours ago
Dubai, Dubai, United Arab Emirates Manitowoc Full timeResponsibilities:As a Customer Service Associate, you will be responsible for:Ensuring that all visitors from overseas receive excellent service, including arranging accommodations and transportationManaging the office's cleaning and maintenance teamsKeeping accurate records of attendance for both visitors and employeesFielding customer calls and...
-
Senior Customer Service istant
4 days ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeResponsibilities:Maintain up to date knowledge of the AMBU operating assets (shopping centres) services, amenities/facilities, stores/locations, mall layout and any ongoing/upcoming promotional activities to ensure a smooth day to day functioning of the Customer Service Info desks.Ensure smooth day to day operations of the Customer Service Information Desk...
-
Customer Service Supervisor
4 days ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeSales Support Manager | Retail | Robinson & Co (Singapore) Pte LtdThe Al-Futtaim Group's values of respect, excellence, collaboration and integrity form the foundation of their success. Partnering with over 200 of the world's most admired brands, they have grown to become one of the most diversified and progressive regional businesses, employing more than...
-
Customer Service Manager
4 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full time**Job Summary:**We are seeking a seasoned Call Center Operations Supervisor to oversee the daily activities of our team. The ideal candidate will have a strong background in customer service, operations management, and leadership.**Key Responsibilities:**Supervise a team of four call center agents to ensure efficient call handling and excellent customer...
-
Senior Customer Service istant
2 weeks ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeMaintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...
-
Customer Service Representative
24 hours ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeJob OverviewA successful Customer Service Officer will serve as the primary point of contact for customers, ensuring their needs are met and issues are resolved efficiently. This role requires excellent communication, problem-solving abilities, and interpersonal skills.The ideal candidate will possess a high school diploma or equivalent and 2+ years' work...
-
Customer Service Supervisor
4 days ago
Dubai, Dubai, United Arab Emirates Premier Inn Hotels - Middle East Full timePremier Inn Hotels - Middle East prides itself on being a workplace where talent thrives and grows. With over 900 hotels across the globe, our vision is to continue expanding our presence while fostering a culture of innovation, collaboration, and excellence.As a key member of our reception team, you'll play a vital role in shaping the customer experience...
-
Operations Assistant
5 days ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryWe are seeking an experienced Frontline Support Associate to join our team at Majid Al Futtaim. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our guests.Main Accountabilities:Support the execution and delivery of the Customer Service program in a specific Majid Al...
-
Customer Service Officer
4 weeks ago
Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full timeJOB TITLECustomer Service OfficerROLE SUMMARYThe position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried...
-
Customer Service Representative
6 days ago
Dubai, Dubai, United Arab Emirates Homes r Us Trading LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced Sr. Associate to join our team at Homes r Us Trading LLC.The ideal candidate will be responsible for responding to customer inquiries in a timely and professional manner, providing accurate information about our services over the phone and via email.They will also assist customers with pre-order...
-
Customer Service Representative
4 weeks ago
Dubai, Dubai, United Arab Emirates Lynkit Information Technology Consultancy L.L.C Full timeJob Description Make outbound calls or send messages to clients based on distribution and build up solid relationships. Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. Proactively identify,...
-
Customer Service Supervisor
4 days ago
Dubai, Dubai, United Arab Emirates Atlantis Resort Full timeWe invite applications from individuals who possess a bachelor's degree in Hospitality Management or a related field and have at least 2 years of experience in a similar role within a luxury property. Your strong ability to contribute and successfully deliver against business strategies is essential for this position.About UsAtlantis Resort offers an...
-
Customer Service Manager Job
4 days ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeWe are seeking an experienced Customer Service Manager to join our team. As a Sales Supervisor, you will be responsible for leading a team of sales assistants, providing exceptional customer service, and achieving sales targets. You will work closely with the Store Manager to maintain store standards, manage stock levels, and promote products to...