Customer Service Supervisor

4 days ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels - Middle East Full time

Premier Inn Hotels - Middle East prides itself on being a workplace where talent thrives and grows. With over 900 hotels across the globe, our vision is to continue expanding our presence while fostering a culture of innovation, collaboration, and excellence.

As a key member of our reception team, you'll play a vital role in shaping the customer experience and ensuring that every guest leaves feeling valued and satisfied. To achieve this, you'll need to possess exceptional leadership and communication skills, as well as a genuine passion for delivering world-class service.

  • Your Key Responsibilities:
  • Lead by example, setting high standards for yourself and your team
  • Develop and execute strategies to enhance customer satisfaction and loyalty
  • Build and maintain strong relationships with repeat customers, recognizing their preferences and tailoring services accordingly
  • Address guest feedback and escalate concerns effectively, ensuring prompt resolutions and maintaining a positive reputation
  • Maintain accurate records, adhering to cash handling procedures and ensuring seamless shift transitions
  • Stay informed about local events, attractions, and promotions to provide expert recommendations to our guests

Requirements

We seek candidates with a proven ability to inspire and motivate teams, combined with a deep understanding of customer needs and expectations. A minimum of one year's experience in a similar role, along with proficiency in Opera (PMS) and Microsoft Office, is necessary.

Benefits

We offer a competitive compensation package, including medical insurance, air travel, and flexible working hours that support a healthy work-life balance. Furthermore, we prioritize employee growth and development, providing opportunities for career advancement within our organization.



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