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Customer Service Desk Manager

1 week ago

Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Customer-Focused Reception Supervisor

We seek an experienced and results-driven Reception Supervisor to join our team at Robinson & Co (Singapore) Pte Ltd. As a Reception Supervisor, your primary goal will be to deliver exceptional customer experiences by leading the reception team and ensuring smooth interactions between customers and our team members.

Key Tasks:

  • Leverage your leadership skills to motivate and guide the reception team in providing top-notch customer service.
  • Develop and implement strategies for enhancing our service delivery, focusing on proactive issue resolution and customer satisfaction.
  • Cultivate a collaborative relationship with the workshop team to facilitate efficient operations and excellent communication.
  • Analyze data to track our service performance and identify areas for improvement.

Requirements:

  • Proven experience in a supervisory capacity within the automotive industry.
  • Excellent leadership, organizational, and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Demonstrated expertise in Microsoft Office applications.