Customer Service Supervisor
6 days ago
We are seeking a highly motivated and results-driven Customer Service Supervisor to join our team at Robinson & Co (Singapore) Pte Ltd. This role will involve supervising a team of service advisors, leading by example, and ensuring exceptional customer service is provided to our clients.
Key Responsibilities:
- Supervise a team of service advisors to deliver outstanding customer experiences, adhering to high standards of professionalism and courtesy.
- Ensure seamless communication between the service advisors and other departments, guaranteeing that client queries are resolved efficiently.
- Foster a clean, organized, and welcoming environment at the front desk, maintaining high standards of cleanliness and safety.
- Monitor and report on the financial performance of employees responsible for selling services, identifying areas for improvement.
Requirements:
- Minimum 2 years' experience as a Customer Service Supervisor/Team Lead in a similar industry.
- Proven track record of managing day-to-day operations and supervising a team.
- Strong leadership, organizational, and communication skills.
- Proficient in MS Office; knowledge of SAP is an added advantage.
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Customer Service Supervisor
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