Customer Service Manager

4 days ago


Dubai, Dubai, United Arab Emirates Nathan & Nathan Full time

**Job Summary:**

We are seeking a seasoned Call Center Operations Supervisor to oversee the daily activities of our team. The ideal candidate will have a strong background in customer service, operations management, and leadership.

**Key Responsibilities:**

  • Supervise a team of four call center agents to ensure efficient call handling and excellent customer service.
  • Monitor call quality, sales conversion rates, and customer satisfaction to maintain high performance standards.
  • Develop and implement effective strategies to improve sales conversions and customer satisfaction.
  • Serve as the main point of contact for call center agents regarding operational issues.

**Requirements:**

  • 3+ years of experience in customer service or operations management.
  • Proven track record of improving sales conversions and customer satisfaction.
  • Strong leadership and communication skills.

**What We Offer:**

  • A competitive salary range of 7000-9000 AED.
  • A comprehensive benefits package.


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