Customer Service Supervisor

5 days ago


Dubai, Dubai, United Arab Emirates The First Group Full time

We are seeking an experienced and skilled Front Office Supervisor to join our team at The First Collection. As a key member of our Front Office team, you will be responsible for ensuring that every guest has an exceptional experience from check-in to check-out.

Responsibilities

The Front Office Supervisor will be responsible for supervising the Front Office team, managing daily operations, and ensuring that all guests receive a warm and welcoming experience.

You will work closely with the Duty Managers to ensure that all front office operations are running smoothly and efficiently. This will involve supervising the front desk staff, responding to guest inquiries, and resolving any issues that may arise.

In addition to your leadership responsibilities, you will also be involved in performing various tasks related to guest check-in and check-out, room assignments, and other front office duties.

Requirements
  • At least 2 years' experience as Front Office Supervisor in 4/5* property with 300+ inventory.
  • Front Office computer literacy (e.g., OPERA, VICAS etc.).
  • Excellent communications skills with proficiency in speaking and writing Business English.
  • Required language(s): fluent English, with preferred fluent French, Arabic, or Russian.
  • Team player with excellent planning and organizing skills.
  • Able to work flexible working hours with rotating shifts.


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