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Senior Customer Service istant

4 weeks ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
  • Maintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.
  • Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction andguidance of Supervisor and Team leader and in accordance with theestablished Customer Service processes andprocedures.
  • Display a high level of personalgrooming and perform duties in official attire at the workplace inaccordance with the company's established grooming /professional attire standards to promote Majid Al FuttaimProperties' image.
  • Assist thecustomers at the Information Desk by providing clear directions,information on on-going / upcoming mall promotional events /activities, answering to queries (both on the phone or in person)and performing other shopping malls specific duties as assigned.Ensure to maintain a positive, polite, and professional attitudeall the times for serving each customer in order to create anunforgettable customer experience.
  • Handle andresolve all customer complaints received in accordance with theestablished Customer Service policies and procedures with theutmost courtesy and professionalism and as per established CustomerService guidelines / procedures within agreed SLA. This includesall complaints received - in-person/online/digital/call centre.Escalate necessary customer complaints to the Customer Service teamleader/Supervisor or relevant stakeholders forresolution.
Key Skills
Custom Service
Employment Type : Full Time
Department / Functional Area: Secretary,FrontOffice,Personal Assistant (PA)
Experience: 2 Years - 4 Years years
Gender: Male
Vacancy: 1
Joining Date: Wed, 05 Feb2025