Call Centre Operator
3 days ago
About Us:
Blossom Nurseries is a dynamic organization seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will play a critical role in delivering exceptional customer service and support.
Responsibilities:
- Inbound Calls: Handle customer inquiries and provide solutions in a timely and professional manner.
- Outbound Calls: Make proactive outreach to customers to resolve issues and improve customer satisfaction.
- Issue Escalation: Identify and escalate complex issues to supervisors or relevant departments for timely resolution.
- Record Keeping: Maintain accurate records of customer interactions in our CRM system.
- Quality Targets: Meet or exceed call volume and quality targets set by management.
Requirements:
- Education: High school diploma or equivalent.
- Training: Certificates and trainings related to customer service.
- Skills: Excellent communication and interpersonal skills.
- Attitude: Positive and professional attitude at all times.
What We Offer:
- Salary and Benefits: Competitive salary and benefits package.
- Work Environment: Dynamic and supportive work environment.
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