Call Centre Operator

3 days ago


Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full time

About Us:

Blossom Nurseries is a dynamic organization seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will play a critical role in delivering exceptional customer service and support.

Responsibilities:

  • Inbound Calls: Handle customer inquiries and provide solutions in a timely and professional manner.
  • Outbound Calls: Make proactive outreach to customers to resolve issues and improve customer satisfaction.
  • Issue Escalation: Identify and escalate complex issues to supervisors or relevant departments for timely resolution.
  • Record Keeping: Maintain accurate records of customer interactions in our CRM system.
  • Quality Targets: Meet or exceed call volume and quality targets set by management.

Requirements:

  • Education: High school diploma or equivalent.
  • Training: Certificates and trainings related to customer service.
  • Skills: Excellent communication and interpersonal skills.
  • Attitude: Positive and professional attitude at all times.

What We Offer:

  • Salary and Benefits: Competitive salary and benefits package.
  • Work Environment: Dynamic and supportive work environment.

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