Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our dynamic team as a Call Centre Agent. In this role, you will be the first point of contact for our customers, providing excellent service and support.
Key Responsibilities:
- Provide prompt and professional assistance to customers via inbound and outbound calls.
- Offer accurate and efficient information to customers regarding products and services.
- Resolve customer inquiries and complaints in an effective and efficient manner.
- Identify and escalate complex issues to supervisors or relevant departments.
- Maintain accurate records of customer interactions in our CRM system.
- Meet or exceed call volume and quality targets.
- Adhere to company policies and procedures.
- Participate in team meetings and training sessions.
Qualifications:
- High school diploma or equivalent is required.
- Certificates and trainings related to customer service are an asset.
- Excellent communication and interpersonal skills are essential.
- Strong customer service skills with a focus on customer satisfaction are necessary.
- The ability to work independently and as part of a team is crucial.
- Problem-solving and decision-making skills are required.
- Proficiency in relevant computer software applications is a must.
- Experience in a call centre environment is preferred.
Benefits:
- A competitive salary and benefits package is offered.
- A dynamic and supportive work environment is provided.
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