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Call Centre Supervisor
1 month ago
- TeamManagement: Lead and support a team of call centeragents.
- PerformanceMonitoring: Track and analyze performance metrics,providing feedback andcoaching.
- Training andDevelopment: Conduct training sessions to enhanceagent skills andknowledge.
- QualityAssurance: Ensure high-quality customer interactionsand adherence to companypolicies.
- ProblemResolution: Address escalated customer issues andprovidesolutions.
- Scheduling:Manage shift schedules to ensure adequatecoverage.
- Reporting:Prepare regular reports on team performance and customerfeedback.
Requirements:
- Experience:Proven experience in a call center environment, with leadershipresponsibilities.
- Skills:Strong communication, leadership, and problem-solvingabilities.
- Education:Bachelor's degree or equivalent experiencepreferred.
- Technology:Proficiency in call center software and MSOffice.
Call Centre
EmploymentType : Full-time
Department /Functional Area: Telecom Engineering,CommunicationsEngineering
Experience: 2 Years - 0Years years
Gender: Male
Vacancy: 1
Joining Date: Mon, 30 Dec 2024