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Reception and Call Centre Manager

1 week ago

Dubai, Dubai, United Arab Emirates DISC - Diversified Integrated Sports Clinic Full time
About the Role

We are seeking an experienced Reception and Call Centre Manager to join our team at DISC Clinics. In this critical role, you will be responsible for ensuring seamless interactions between patients and our staff, providing accurate information and responding promptly to queries.

Working closely with the Patient Experience Manager, you will operate under established standards and procedures that prioritize patient safety and satisfaction. Your excellent communication skills and previous experience in a clinic or OPD setting will be essential in delivering exceptional patient experiences.

This is a dynamic and challenging role that requires a high level of professionalism, coupled with a strong ability to multitask and manage multiple priorities. You will be expected to maintain effective communication with patients and colleagues, ensuring that all interactions are courteous and efficient.

Key Responsibilities:

  • Respond promptly to patient inquiries and queries
  • Provide accurate information regarding services offered
  • Manage patient coordination and ensure seamless interactions
  • Maintain high levels of professionalism and courtesy

Requirements:

  • Minimum secondary level education
  • Diploma or Bachelor's Degree
  • At least 2 years' experience within a clinic/OPD on Reception, Call Centre, Patient Support services
  • Working Knowledge in IT, Booking Software & Call Centre related Systems
  • Excellent written and verbal communication skills combined with an effective and good telephone manner
  • Customer care experience and excellent face-to-face customer service skills
  • Previous position held recently in the healthcare sector
Job Requirements

This mid-senior level position requires a full-time commitment, working closely with the Patient Experience Manager to achieve our goals.