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Call Centre Leadership Role

1 week ago

Dubai, Dubai, United Arab Emirates Al Futtaim Private Company (LLC) Full time

The Support Centre Manager Position at Al Futtaim Private Company (LLC) is an exciting opportunity to lead a high-performing team and drive business growth through exceptional customer experiences.

Your key responsibilities will include:

  • Leading a team of customer support specialists, providing guidance and development opportunities.
  • Managing performance, setting goals, and tracking progress.
  • Implementing processes to ensure efficient and effective customer support.
  • Maintaining quality standards through regular audits and coaching.

To excel in this role, you will need:

  • Strong leadership skills to motivate and inspire your team.
  • Excellent communication skills to interact with customers and colleagues.
  • Problem-solving skills to address complex customer issues.
  • Analytical skills to analyze customer feedback and data.

A university degree and/or equivalent within retail or hospitality is required, along with 3-5 years of experience in managing call centers.