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Client Retention Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Reliance Career Opportunities Full time

Position: Client Retention Specialist

Location: Dubai, UAE

Industry: Business Setup Solutions

Key Responsibilities:

  • Engage proactively with clients to identify their renewal requirements and offer tailored support.
  • Oversee and streamline the renewal process, ensuring all documentation, payments, and compliance needs are met.
  • Establish and nurture strong relationships with clients to enhance trust and loyalty, acting as their main point of contact.
  • Deliver expert recommendations on renewal options, packages, and supplementary services.
  • Work collaboratively with internal teams to resolve client inquiries, address challenges, and improve the renewal workflow.
  • Keep precise records and documentation of client interactions and renewal efforts.

Requirements:

  • Bachelor's degree in Sales or a related discipline.
  • Prior experience in customer service, sales, or account management, ideally within the business setup sector.
  • Outstanding communication and interpersonal skills with a focus on customer satisfaction.
  • Strong negotiation and problem-solving capabilities.
  • Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently.
  • Proficiency in MS Office Suite and CRM software.

Salary: AED

Remote Work: No