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Reservations Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Reservations Coordinator to join our team at Accor Hotels. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities
  • Guest Service: Provide professional, friendly, and engaging service to guests via phone, email, and in-person interactions.
  • Reservation Management: Book and enter room reservation requests using our Central Reservations System and Property Management System.
  • Revenue Maximization: Upsell guest rooms and recommend hotel facilities to maximize revenue.
  • Reservation Updates: Ensure accurate and timely updates to reservations, ensuring a flawless check-in and check-out process.
  • Support to Sales & Marketing: Provide dedicated support to our Sales & Marketing team to drive business growth.
  • Revenue Goals: Meet and exceed personal and team revenue goals on a monthly, quarterly, and yearly basis.
Requirements
  • Previous Experience: Previous room reservation sales experience is an asset.
  • Guest Service Skills: Possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer Literacy: Be computer literate in Microsoft Windows applications.
  • Interpersonal Skills: Demonstrate strong interpersonal and problem-solving abilities.
  • Responsibility and Reliability: Be highly responsible and reliable, with the ability to work well under pressure in a fast-paced environment.
Working Environment

As a member of our team, you will be part of a dynamic and supportive work environment, with opportunities for career growth and development. We offer a range of benefits, including employee discounts, free meals, and learning programs.