Reservation Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full time
Job Opportunity

We are seeking a skilled Reservation Officer / Agent to join our team at Reap HR Consultancy in Dubai. This role will be based in a real estate setting that offers short-term rental for Luxury Residency Villas and Apartments.

Key Responsibilities:
  • Customer Service: Provide exceptional service to clients via phone and in-person inquiries. Address questions, concerns, and feedback promptly and professionally.
  • Reservation Management: Process and confirm reservations accurately in the booking system. Ensure all details are correctly recorded, including guest preferences and special requests.
  • System Maintenance: Maintain the reservation database, ensuring all information is up-to-date and accurate. Generate reports on bookings and occupancy as required.
  • Collaboration: Work closely with other departments to ensure smooth operations and effective communication regarding guest reservations and needs.
  • Promotions and Packages: Stay informed about current promotions, packages, and services offered and communicate this information to potential guests.
  • Issue Resolution: Handle any reservation-related issues or discrepancies, escalating to management when necessary to ensure customer satisfaction.
  • Training and Support: Assist in training new team members on reservation processes and software.
Requirements
  • Qualifications:
    • Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
    • Experience: Previous experience in a reservation or customer service role, preferably in the hospitality industry.
    • Skills:
      • Communication and Interpersonal Skills: Strong communication and interpersonal skills.
      • Proficiency in Reservations Systems and Microsoft Office Suite.
      • Excellent Organizational Skills and Attention to Detail.
      • Ability to Work Under Pressure and Handle Multiple Tasks Simultaneously.
    • Languages: Proficiency in English.
  • Working Conditions: This position may require working flexible hours, including evenings, weekends, and holidays.
Benefits
  • Salary: AED 10,000.
  • Visa: Provided by the company.
  • Medical Insurance: Provided by the company.


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