Reservations Agent

1 week ago

Dubai, United Arab Emirates MOVENPICK Full time

**Company Description** Join us at Accor, where life pulses with passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality is a work of heart,**
**Join us and become a Heartist®.**

**We are Heartists®**

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

**Life in Movenpick**

The Place to Savour Life
- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them
- and good for the world.
**Job Description** The Role**
- Under the guidance and supervision of the Cluster Director of Revenue and within the limits of the established Accor policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.

**Key Deliverables and Responsibilities**

**Planning & Organizing**:

- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling as set out.
- Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
- Attend training classes as per schedule
- Is aware of the daily activities and has product knowledge of all the hotel facilities to maximize upselling at all times
- To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

**Operations**:

- To follow the grooming standards of the hotel to portray a professional image at all times
- Show fullest cooperation and respect within the team and other departments
- To be fully aware of the national history, places of interest, shopping areas, etc.
- Works diligently to develop and maintain relationships with corporate clientele to maximize revenue
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- To ensure all reservations are correctly and accurately input into the opera system and maintained.
- To ensure that all reports are completed on a daily basis and filed for reference.
- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling in line with strategy.
- To file all correspondence on a daily basis ready for hand-over to reception.
- To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
- To use guest names whenever appropriate.
- Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
- Co-ordination with Front Office and other departmen

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