Reservations Agent

2 weeks ago

Dubai, United Arab Emirates Mövenpick Hotel & Apartments Bur Dubai Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

We are Heartists®

“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life
- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them
- and good for the world.

**Job Description**:
The Role
- Part of the reservations Team in managing bookings through different channels.
- Take Independent responsibility specially for Group Bookings.

Key Deliverables and Responsibilities

Planning & Organizing:

- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling as set out.
- Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
- Attend training classes as per schedule
- Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times
- To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

Operations:

- To follow the grooming standards of the hotel to portray a professional image at all times
- Show fullest cooperation and respect within the team and other departments
- To be fully aware of the national history, places of interest, shopping areas, etc.
- Works diligently to develop and maintain relationships with corporate clientele to maximise revenue
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- To ensure all reservations are correctly and accurately input into the opera system and maintained.
- To ensure that all reports are completed on a daily basis and filed for reference.
- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- Maximize hotel yield by up selling and suggestive selling in line with strategy.
- To file all correspondence on a daily basis ready for hand-over to reception.
- To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
- To use guest names whenever appropriate.
- Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
- Co-ordination with Front Office and other departments if regarding requests as required.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- To have a complete understanding of and to adhere to Accor policies relating to Fire, Hygiene, Health and Safety

Administration:

- Ensure inputting and processing of all reservation requests to process the sales of rooms.
- To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarde

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