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Restaurant Operations Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Estemarat Group Full time
Estemarat Group Restaurant Supervisor Role

This position involves overseeing daily restaurant operations, including managing staff, maintaining high service and hygiene standards, and ensuring excellent customer service.

Responsibilities:
  1. Oversee the coordination of restaurant operations to ensure efficiency and customer satisfaction.
  2. Develop and implement effective training programs for restaurant staff.
  3. Maintain adherence to health, safety, and hygiene regulations.
  4. Handle customer inquiries, complaints, and special requests in a professional manner.
  5. Monitor inventory and order food, beverages, and supplies as necessary.
  6. Maintain cleanliness and organization in dining and kitchen areas.
  7. Collaborate with management to develop and execute promotional activities.
  8. Prepare reports on sales, customer feedback, and staff performance.
Requirements:
  • Education: A diploma or bachelor's degree in Hospitality, Hotel Management, or a related field is required.
  • Experience: Minimum 3-5 years of experience in a supervisory role in a restaurant, café, or hospitality sector is necessary.
  • Skills:
    • Strong leadership and team management abilities.
    • Excellent customer service and problem-solving skills.
    • Knowledge of restaurant operations, food safety, and hygiene standards.
    • Ability to work in a fast-paced environment and handle pressure.
    • Proficiency in Microsoft Office and POS systems.
  • Language: Fluency in English is required (Arabic is a plus).
  • Availability: Willingness to work in shifts, weekends, and public holidays is essential.
Benefits:
  • A competitive salary package.
  • Health insurance and annual leave.
  • Meals provided during working hours.
  • Career growth opportunities.