Hostess Guest Relation Officer
3 weeks ago
Job Summary
We are seeking a skilled and friendly Hostess to join our team at Black Pearl Consult. As the first point of contact for our guests, you will be responsible for ensuring a positive and smooth customer experience from the moment they walk in.
Key Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage reservations, seating arrangements, and waitlists efficiently.
- Escort guests to their tables and provide menus while ensuring they feel comfortable and valued.
- Handle guest inquiries and address any special requests or concerns promptly.
- Collaborate with the waitstaff and management to ensure smooth and efficient service flow.
- Maintain the cleanliness and orderliness of the hostess area and reception.
- Assist with table turnovers and keep track of available seating.
- Stay updated on menu specials, promotions, and any relevant café information to assist guests.
Requirements
- Previous experience as a Hostess or in a similar role in a high-volume restaurant or café would be a plus.
- Excellent interpersonal and communication skills with a strong customer service focus.
- Well-groomed appearance with a positive, outgoing attitude.
- Ability to handle high-pressure situations with grace and professionalism.
- Proficiency in using reservation systems or managing guest lists.
- Flexibility to work evenings, weekends, and holidays as needed.
- Flexibility to work on a shifting schedule.
Important Reminder
Please include a copy of your whole body photograph (professional photograph).
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