Hostess Guest Relation Officer

3 weeks ago


Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

Job Summary

We are seeking a skilled and friendly Hostess to join our team at Black Pearl Consult. As the first point of contact for our guests, you will be responsible for ensuring a positive and smooth customer experience from the moment they walk in.

Key Responsibilities

  • Greet guests upon arrival and provide a warm welcome.
  • Manage reservations, seating arrangements, and waitlists efficiently.
  • Escort guests to their tables and provide menus while ensuring they feel comfortable and valued.
  • Handle guest inquiries and address any special requests or concerns promptly.
  • Collaborate with the waitstaff and management to ensure smooth and efficient service flow.
  • Maintain the cleanliness and orderliness of the hostess area and reception.
  • Assist with table turnovers and keep track of available seating.
  • Stay updated on menu specials, promotions, and any relevant café information to assist guests.

Requirements

  • Previous experience as a Hostess or in a similar role in a high-volume restaurant or café would be a plus.
  • Excellent interpersonal and communication skills with a strong customer service focus.
  • Well-groomed appearance with a positive, outgoing attitude.
  • Ability to handle high-pressure situations with grace and professionalism.
  • Proficiency in using reservation systems or managing guest lists.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Flexibility to work on a shifting schedule.

Important Reminder

Please include a copy of your whole body photograph (professional photograph).


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