Guest Relations Supervisor

4 days ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Job Description:

As a Guest Relations Supervisor at Anantara Dubai Palm Jumeirah Resort & Spa, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and maintaining the highest levels of customer satisfaction.

Key Responsibilities:

  • Manage the Guest Relations function, ensuring prompt and courteous service to all guests.
  • Facilitate efficient arrival and departure formalities, including check-in and check-out processes.
  • Assist guests with resort activity enquiries and requests, ensuring their needs are met promptly and efficiently.
  • Ensure that established levels of guest service are maintained at all times within the reception area.
  • Actively elicit guest feedback and preferences, ensuring action is initiated to maximize guest satisfaction.
  • Prepare all information collaterals for guests and related departments, adhering to policy and standards.
  • Provide information on resort services and facilities, as well as local attractions and general enquiries as requested.
  • Ensure a member of management is in attendance for all arrivals and departures.
  • Coordinate transportation for guests in collaboration with the Concierge, Bell Captain, and Bell Men.
  • Perform all duties and responsibilities in a timely and efficient manner, in accordance with established Resort's Policies & Procedures.

Requirements:

  • A strong focus on customer service.
  • Prior experience in hotel front office operations is preferred.
  • Excellent communication skills; fluency in English is required.
  • Ability to work shifts, weekends, and public holidays.
  • Computer skills in Ms Office.


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