Guest Relations Supervisor
4 days ago
Job Description:
As a Guest Relations Supervisor at Anantara Dubai Palm Jumeirah Resort & Spa, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and maintaining the highest levels of customer satisfaction.
Key Responsibilities:
- Manage the Guest Relations function, ensuring prompt and courteous service to all guests.
- Facilitate efficient arrival and departure formalities, including check-in and check-out processes.
- Assist guests with resort activity enquiries and requests, ensuring their needs are met promptly and efficiently.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, ensuring action is initiated to maximize guest satisfaction.
- Prepare all information collaterals for guests and related departments, adhering to policy and standards.
- Provide information on resort services and facilities, as well as local attractions and general enquiries as requested.
- Ensure a member of management is in attendance for all arrivals and departures.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain, and Bell Men.
- Perform all duties and responsibilities in a timely and efficient manner, in accordance with established Resort's Policies & Procedures.
Requirements:
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Ability to work shifts, weekends, and public holidays.
- Computer skills in Ms Office.
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