Hostess - Asian Restaurant

5 days ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

ThePosition

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

  • Provide a warm and friendly welcome leading guests and seating them at their table
  • Take telephone bookings and maintain a clear and organised reservations book
  • Assist in the setup of tables and displays
  • Maintain and update guest database
  • Be attentive to guests and resolve their complaints where possible reporting all incidents to Supervisor
  • Maintain cleanliness of hostess station and surrounding areas as well as of all menus
  • Maintain good working relationship with own colleagues and all other departments
  • Correct preparation of all necessary operational material in the back office
  • Learn safety sanitation and hygiene policies
  • Present check to guests and perform cashiering function if needed
  • Effectively control guest flow in the restaurant ensuring maximum turnover
  • Assist in carrying out quarterly bi-yearly yearly inventory of operating equipment
  • Train waitstaff and bus staff in hostess standards
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

  • Excellent reading writing and oral proficiency in English
  • Well presented and professionally groomed at all times
  • Strong interpersonal skills and able to establish a good rapport with guests
  • Possess full knowledge of restaurants seating/table plan
  • Computer knowledge (Microsoft Excel Word PowerPoint)

Qualifications:

QUALIFICATIONS

  • Secondary education

EXPERIENCE

  • Minimum 2-3 year food and beverage hostess experience in a luxury hotel and/or restaurant
  • Minimum 1 year Captain/Team leader

Remote Work:

No

Employment Type:

Full-time



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