Hostess - Brasserie Boulud

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

The Position

To provide an exceptional welcome experience for guests at our fine dining establishment. To effectively manage table reservations and control the flow of guests.

KEY ROLES & RESPONSIBILITIES

  • Provide a warm and friendly welcome to guests, seating them at their table with a smile
  • Take telephone bookings and maintain a clear and organized reservations book
  • Assist in the setup of tables and displays, ensuring a seamless dining experience
  • Maintain and update guest database, ensuring accurate information
  • Be attentive to guests, resolving complaints where possible and reporting incidents to Supervisor
  • Maintain cleanliness of hostess station and surrounding areas, as well as all menus
  • Maintain good working relationships with colleagues and other departments
  • Prepare operational materials in the back office, ensuring accuracy and efficiency
  • Learn and adhere to safety, sanitation, and hygiene policies
  • Present checks to guests and perform cashiering functions as needed
  • Effectively control guest flow, ensuring maximum turnover and a positive dining experience
  • Assist in quarterly, bi-yearly, and yearly inventory of operating equipment
  • Train waitstaff and bus staff in hostess standards, ensuring consistency
  • Ensure the restaurant is ready to receive guests prior to opening, meeting opening standards
  • Carry out additional duties as assigned by Management
  • Assist other Food & Beverage Outlets in their operations during peak times

Qualifications:

PERSONAL ATTRIBUTES

  • Excellent reading, writing, and oral proficiency in English
  • Well-presented and professionally groomed at all times
  • Strong interpersonal skills, able to establish a good rapport with guests
  • Possess full knowledge of restaurant seating and table plans
  • Computer knowledge (Microsoft Excel, Word, PowerPoint)

QUALIFICATIONS

  • Hotel Restaurant Management graduate

EXPERIENCE

1 year of Hotel experience in F&B

Remote Work: No

Employment Type: Full-time



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