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Front Office Guest Services Representative
2 months ago
We are seeking a highly motivated and customer-focused Guest Services Officer to join our Front Office team at Hyatt Hotels Corporation. As a key member of our Rooms Division, you will be responsible for delivering exceptional service to our guests and contributing to the smooth operation of our Front Office.
Key Responsibilities• Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
• Collaborate with the Front Office team to ensure seamless check-in and check-out processes, as well as efficient room assignments and key management.
• Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
Requirements• 1 year of experience in hotel operations, with a proven track record of delivering excellent customer service.
• Fluency in English and one additional language (German, Russian, or Chinese) is required, with excellent communication and interpersonal skills.
• Located in the United Arab Emirates, with a strong understanding of local customs and regulations.
