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Front Office Receptionist

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

Main Responsibilities:

As a Front Office Receptionist at AccorHotel, you will be responsible for ensuring a seamless guest experience. Key duties include:

  • Registering and processing check-ins for all arrivals
  • Handling guest check-outs efficiently and professionally
  • Updating guest information into the computer after a complete check-in
  • Accountable for cashiering duties, foreign exchange transactions, night audits, tasks, and settlement upon guest departure
  • Providing friendly and courteous service to guests and responding promptly to all requests and inquiries
  • Resolving guest complaints and requests, and liaising with the department concerned to ensure immediate follow-up
  • Handling issuance of guest room key cards and ensuring effective control for guest security
  • Checking and conveying messages, mail, and packages to guests
  • Assisting at the Information counter, Foreign Exchange, Night Audit, and Business Centre as and when assigned
  • Having knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each
  • Handling safe deposit boxes in accordance with policies and procedures
  • Reporting any unusual occurrences or requested to the manager
  • Being aware of the hotel's accident prevention policies
  • Ensuring the cleanliness and neatness of the front office area
  • Ensuring that all guests are greeted on arrival and departure of the hotel
  • Reviewing the logbook, verifying outstanding, and following up on pending tasks
  • Identifying any special assignments for the day
  • Checking hotel situations, occupancy, functions, groups, and VIPs
  • Communicating all information to the next shift for a well-running operation
  • Preparing for daily arrivals in terms of room allocations, amenities, and special requests of guests
  • Maintaining continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously
  • Reviewing and updating the logbook
  • Checking equipment
  • Being smart, well-groomed, and maintaining a friendly and cheerful disposition at all times
  • Overseeing the day-to-day operations
  • Reporting regularly on happenings to the Asst. FO/FOM
  • Familiarity with fire and first aid procedures
  • Handling guest complaints and reporting to the manager

Qualifications:

University Degree in Hotel Management, minimum 1 year in a similar role at a star hotel

Remote Work: No

Employment Type: Full-time