Duty Manager

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Key Responsibilities:

  • Support the company's philosophy and culture by adhering to the 11 Pillars and Departmental Legendary Quality Experiences, ensuring Guest Satisfaction and the achievement of our Mission Statement.
  • Ensure efficient Front Office operations, including Reception, Cashiers, and Concierge, to provide a warm and genuine arrival and departure experience.
  • Lead the Guest Service Executives/Agents to ensure they are groomed according to hotel standards, providing prompt, cordial attention, and personal recognition to all guests.
  • Address guest complaints and comments relating to the department, coordinating with other operating departments as needed.
  • Coordinate staffing levels with the Front Office Manager, Guest Relations Manager, and Chief Concierge to ensure a smooth operation.
  • Drive the team towards the hotel's Key Performance Indicators, including upselling and Fans of MO signups, and identify quality improvement trends to effectively communicate to the Assistant Director of Rooms.
  • Initiate new procedures to increase efficiency, productivity, and maximum guest satisfaction.

About Us: Mandarin Oriental Hotel Group is a world-renowned hospitality brand that values exceptional service and quality experiences.



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