Guest Services Manager

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time
Key Responsibilities:Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfactionManage guest services staffing and supervision including scheduling, training, performance management, coaching, and discipline as neededHandle guest complaints and refer them as necessary, follow up on corrective actionConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with service providersAssist guests with all inquiries, both hotel and non-hotel related Maintain detailed knowledge of the activities of the day and of key occurrences in the location, including directions to key points of interest, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special eventsKeeping track of inventory and ordering of supplies related to guest servicesManage incoming guest mail, messages, facsimiles, and special deliveriesParticipate in management team meetings and training sessions as necessaryMaintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followedConduct all of the above in accordance with the hotel's policyQualifications:24 years of experience in the similar areaFluent in English (A foreign language will be an advantage)Bachelor's DegreeProfile with Master in one of the recognized hospitality schools is a plusAbility to focus attention on guest needs, remaining calm and courteous at all timesSelf-motivation and desire for self-developmentHighly responsible & reliableExcellent communication skills, both written and verbal requiredStrong interpersonal and problem-solving abilitiesRemote Work:

Yes

Employment Type:

Full-time



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