Technical Account Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Account Manager to join our team at Talent Pal. As a Technical Account Manager, you will be responsible for providing exceptional support to our highest valued customers in the MEA region. You will partner with sales and other internal teams to ensure all customer needs are met, and you will need to be exceptionally flexible and have a demonstrated ability to solve a wide range of complex technical and business challenges.
Key Responsibilities:
* Act as the primary dedicated point of contact for many of our highest valued customers
* Actively develop and grow relationships across your customers' business and technical organizations
* Educate, train, and support our clients to ensure optimum utilization of our product suite
* Act as the primary resolution function for any issues or questions raised by your customers
* Personally troubleshoot customer-facing business and technical issues and drive issue escalation within Talent Pal as needed
* Engage with Director and C-Level executives in support of their business needs
* Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts and assist with presales activities
* Champion and advocate for customer requirements within Talent Pal (be their voice)
* Participate in customer-requested meetings (onsite or via phone)
* Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
* Think strategically about business, product, and technical challenges as you help our customers take advantage of Talent Pal's data products
Requirements:
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we'd like to hear from you.
* 5-10 years of enterprise-level technology-related support or account management experience
* Exceptional customer focus and bias for action
* Experience supporting nascent products/services into new markets is strongly desired
* Adept at establishing and developing relationships across customer organizations
* Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly
* Experience with data analytics, including applications like Tableau, SQL, and advanced Excel functions
* Experience visualizing big data to demonstrate value and quality to customers
* Familiarity with internet, cellular, and broadband technology and infrastructure
* At least some experience with RAN/RF
* Self-motivated with a track record of appropriate urgency and follow-through
* Strong verbal and written communication skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
* Ability to speak and write English fluently
* Knowledge and expertise with Talent Pal's product offerings, including our licensing data and awards, or experience with similar technology-based product offerings
* Ability to travel regularly to meet and connect with existing clients and to attend Talent Pal corporate and team functions
* Strategic thinker with the ability to see/understand the big picture
* Global business experience a plus, with special focus on supporting the needs of an international customer base
* Technical Program or Project Management experience a plus
* B.A./B.S. degree or equivalent, Master's degree or international business education a plus
* Background check required
Benefits:
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
* Generous allowances (tuition, medical, and housing)
* Wellness benefits
* Tuition reimbursement
You will have the best hardware, software, and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. To promote your success and growth, we offer educational opportunities and anti-racism and LGBTQIA resource libraries, team activities, and many more.
If you're passionate about joining the work we're doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company.
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