Senior Contact Center Consultant

Salt Middle East - Contract ManagementWe require a Senior Project Manager to oversee the implementation of our Contact Center, IVR, and Genesys project.The successful candidate will have strong project management skills, including planning, execution, and monitoring. They should also possess excellent communication and stakeholder engagement...

About the RoleThe MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking a Quality Senior Specialist – Customer Service Contact Center to join our team.As a Quality Senior Specialist, you will be responsible for conducting quality assurance processes, reviews, and assessments for contact center customer service...

Quality Senior Specialist – Customer Service Contact CenterQuality Senior Specialist – Customer Service Medical Call Center (MNGHS)As a member of Munich Re, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Quality Senior Specialist – Customer Service Contact Center. He/She will be...

Role OverviewWe are seeking an experienced Contact Center Strategist based in Dubai to join our local team. As a key member of our GCC team, you will collaborate closely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions.About the JobThis individual will work closely with...

Roles and responsibilities We are seeking a luxury Contact Centre Manager to oversee our client's loyalty program call center operations. The ideal candidate will be responsible for leading a team of contact centre agents delivering personlized services to loyalty program members. This role requires strong leadership skills in a fast-paced environment and...

Roles and responsibilitiesWe are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...

Roles and responsibilities We are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...

About the RoleWe are seeking a highly motivated and experienced Center Operations Executive to join our team at Ontime Group. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our contact center.Your primary responsibilities will include:Managing the daily running of the contact centerCoordinating...

Job SummaryWe are seeking a highly skilled Customer Service Executive to join our team. As a key member of our contact center, you will be responsible for managing large volumes of incoming phone calls and social media messages, identifying and assessing customer needs, and providing accurate information to resolve issues promptly.

Project Manager Implementation of Genesys Contact Center SolutionsThis is a 12-month contract position.RPI is seeking an experienced Project Manager to lead the implementation of Genesys Contact Center software. The ideal candidate will have in-depth knowledge of Genesys Call Centre software and a proven track record of successfully delivering large-scale IT...

Key QualificationsTo succeed in this role, you will need:Bachelor's degree in a medical-related field or equivalent experience.3-5 years of experience in Customer Service space/Contact Center as Interactions and processes Quality Assurance/Coach within healthcare industry or insurance-related field.Strong knowledge of quality assurance evaluation and scoring...

Sundus is looking for an experienced Operations Director for Contact Center who can provide strategic leadership and direction to our contact center team. As a key member of our leadership team, you will be responsible for optimizing operational costs, improving efficiency, and enhancing customer satisfaction.Key Responsibilities:Manage the effective...

Sundus is looking for an experienced Contact Center Management Professional who can provide strategic leadership and direction to our contact center team. As a key member of our leadership team, you will be responsible for optimizing operational costs, improving efficiency, and enhancing customer satisfaction.Main Responsibilities:Set individual objectives,...

About the Job: We are looking for an experienced IT Systems Coordinator to manage and maintain our Genesys Contact Center solutions. The ideal candidate will have a strong understanding of system integrations, APIs, and enterprise applications, as well as proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)....

Role OverviewThe Contact Center Agent plays a critical role in ensuring seamless communication between patients and hospital staff. You will be responsible for handling incoming calls, resolving patient queries, and escalating complex issues to relevant teams.Key Responsibilities:Answer and manage multiple phone lines simultaneously, responding to patient...

Project Manager Implementation of Genesys Contact Center Solutions This is a 12-month contract position. Project Manager implementation of Genesys Contact Center/Call Centre software is required. My client is a global name organisation, which is an international market leader. This is an exceptional opportunity to work with an extraordinary and hugely...

Everlast Wellness Medical Center is seeking a highly skilled Senior Marketing Consultant to lead our marketing efforts. As a key member of our team, you will be responsible for designing and implementing effective marketing strategies aligned with our business objectives.In this role, you will develop and execute digital campaigns to drive web traffic and...

About the CompanyAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. Our company operates in the UAE, Qatar, Saudi Arabia, and Egypt, providing a wide variety of products and services including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety,...

Director | MENA - Technology & Digital Contracts / Outsourced Recruitment - Salt Middle EastJob Title: Senior IT Infrastructure ConsultantJob Summary: We are seeking a seasoned Senior IT Infrastructure Consultant with expertise in infrastructure, network, and data center design and implementation. The ideal candidate will have a proven track record in...

What We OfferAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The company operates in several countries, providing a wide variety of products and services, including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety, facilities management, building...