Lead Genesys Contact Center Implementation Specialist

5 days ago


Dubai, Dubai, United Arab Emirates RP International (RPI) Full time
Project Manager Implementation of Genesys Contact Center Solutions

This is a 12-month contract position.

RPI is seeking an experienced Project Manager to lead the implementation of Genesys Contact Center software. The ideal candidate will have in-depth knowledge of Genesys Call Centre software and a proven track record of successfully delivering large-scale IT projects.

Key Responsibilities:

  1. Implement Genesys Call Centre software across multiple sites
  2. Manage deployments to ensure seamless integration with existing systems
  3. Coordinate with stakeholders to ensure effective communication and stakeholder management
  4. Liaise with Senior execs and VPs to align project objectives with business goals
  5. Develop and manage project plans, timelines, and budgets to ensure successful project delivery
  6. Maintain high level of technical skills in infrastructure areas and stay up-to-date with industry developments
  7. Ensure strong vendor management and relationship-building skills

About RPI:

RPI is a leading specialist recruitment consultancy in the telecoms market. We provide executive search, contingent, contract, and launch and transformation resource solutions across the industry. Our clients and candidates benefit from our long-term perspective and breadth of knowledge that comes from working with an industry partner.

We identify the best available candidates on a local, regional, and international basis. Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We are committed to delivering exceptional results and building long-lasting relationships with our clients and candidates. If you are a motivated and experienced Project Manager looking for a new challenge, we would love to hear from you.



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