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Contact Center Strategist
1 week ago
We are seeking an experienced Contact Center Strategist based in Dubai to join our local team. As a key member of our GCC team, you will collaborate closely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions.
About the JobThis individual will work closely with cross-functional teams to design and optimize customer journeys within contact centers. Utilize data-driven insights to drive continuous improvement in customer experience and support processes.
You will lead the integration and deployment of AI technologies, including LLMs and chatbots, to streamline contact center workflows. Oversee the development and implementation of automation solutions to increase efficiency and reduce operational costs.
