Contact Center Quality Expert

About the RoleThe MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking a Quality Senior Specialist – Customer Service Contact Center to join our team.As a Quality Senior Specialist, you will be responsible for conducting quality assurance processes, reviews, and assessments for contact center customer service...

Roles and responsibilities We are seeking a luxury Contact Centre Manager to oversee our client's loyalty program call center operations. The ideal candidate will be responsible for leading a team of contact centre agents delivering personlized services to loyalty program members. This role requires strong leadership skills in a fast-paced environment and...

Quality Senior Specialist – Customer Service Contact CenterQuality Senior Specialist – Customer Service Medical Call Center (MNGHS)As a member of Munich Re, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Quality Senior Specialist – Customer Service Contact Center. He/She will be...

Roles and responsibilitiesWe are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...

Role OverviewWe are seeking an experienced Contact Center Strategist based in Dubai to join our local team. As a key member of our GCC team, you will collaborate closely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions.About the JobThis individual will work closely with...

About the RoleWe are seeking an experienced Business Analyst with Genesys cloud expertise to lead the design and implementation of innovative contact center solutions.

Job SummaryWe are seeking a highly skilled Customer Service Executive to join our team. As a key member of our contact center, you will be responsible for managing large volumes of incoming phone calls and social media messages, identifying and assessing customer needs, and providing accurate information to resolve issues promptly.

Salt Middle East - Contract ManagementWe require a Senior Project Manager to oversee the implementation of our Contact Center, IVR, and Genesys project.The successful candidate will have strong project management skills, including planning, execution, and monitoring. They should also possess excellent communication and stakeholder engagement...

Minimum RequirementsFresh graduates with a Bachelor's degree in Pharmacy.6-12 months of experience in pharmacy practice in your home country.In the process of acquiring your Pharmacy License in UAE.Strong telephone and email communication skills with a professional demeanor.Flexible individuals willing to work on a shifting schedule.Operational Hours: 8:00...

Job OverviewWe are seeking a highly motivated and results-driven Data Center Solutions Expert to join our team. As a key member of our sales team, you will be responsible for identifying and targeting potential clients in the data centre industry, with a focus on cooling & HVAC solutions.Key Responsibilities:Develop strategies for new business opportunities...

What We OfferAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The company operates in several countries, providing a wide variety of products and services, including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety, facilities management, building...

Summary:Theremote Call Center Representative works in a high volume fast-pacedenvironment handling inbound and outbound calls (no cold calling)for customers seeking a commercial insurance quote for their smallbusiness.The ideal candidate has a minimum oftwo (2) years of customer support experience working in a remotecall center environment and is comfortable...

About the CompanyAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. Our company operates in the UAE, Qatar, Saudi Arabia, and Egypt, providing a wide variety of products and services including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety,...

About LVI Associates:LVI Associates is a leading organization dedicated to shaping the future of data center sustainability. Our team of experts is committed to delivering innovative solutions that meet the evolving needs of hyperscalers and developers.We are currently seeking a highly experienced Global Executive Head of Data Center Sustainability to join...

We are looking for a talented Marketing Communications Expert to join our team at Al Karama Ayurvedic Center.The successful candidate will have expertise in social media marketing and SEO, with a proven track record of delivering results-driven campaigns.Key Responsibilities:Design and implement a social media strategy that meets business objectives.Develop...

JOB TITLE:Contact Centre TrainerLOCATION:DUBAISALARY:13,000AEDResponsibilities:Develop, deliver, and assess training programs for contact center agents, focusing on communication skills, Tax knowledge and customer service techniques.Conduct onboarding and ongoing training sessions for new hires and existing employees, ensuring they meet performance...

We are looking for a highly experienced Sustainable Data Center Engineering Expert to join our team of experts in designing and optimizing advanced mechanical and HVAC systems for AI-focused data centers. As a key member of our team, you will be responsible for ensuring the seamless integration of cooling, fire suppression, and ventilation systems,...

VP Cyber Defense Center ExpertMashreq seeks an experienced VP Cyber Defense Center Expert to join our team. The successful candidate will have extensive experience in managing Cyber Defense Center or Security Operations Center operations, with a strong background in overseeing large teams.The role requires expertise in managing SIEM platforms, security...

The Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.JOB...

Our ExpectationsWe expect our Quality Senior Specialist – Customer Service Contact Center to:Conduct quality assurance processes, reviews, and assessments for contact center customer service representative interactions.Mentor and coach agents to improve performance.Participate in calibration sessions to maintain consistency in internal evaluation.Escalate...