Contact Center Manager

Roles and responsibilitiesWe are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...

Role OverviewWe are seeking an experienced Contact Center Strategist based in Dubai to join our local team. As a key member of our GCC team, you will collaborate closely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions.About the JobThis individual will work closely with...

Job SummaryWe are seeking a highly skilled Customer Service Executive to join our team. As a key member of our contact center, you will be responsible for managing large volumes of incoming phone calls and social media messages, identifying and assessing customer needs, and providing accurate information to resolve issues promptly.

About the RoleWe are seeking an experienced Business Analyst with Genesys cloud expertise to lead the design and implementation of innovative contact center solutions.

About the RoleThe MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking a Quality Senior Specialist – Customer Service Contact Center to join our team.As a Quality Senior Specialist, you will be responsible for conducting quality assurance processes, reviews, and assessments for contact center customer service...

Role OverviewThe Contact Center Agent plays a critical role in ensuring seamless communication between patients and hospital staff. You will be responsible for handling incoming calls, resolving patient queries, and escalating complex issues to relevant teams.Key Responsibilities:Answer and manage multiple phone lines simultaneously, responding to patient...

Key QualificationsTo succeed in this role, you will need:Bachelor's degree in a medical-related field or equivalent experience.3-5 years of experience in Customer Service space/Contact Center as Interactions and processes Quality Assurance/Coach within healthcare industry or insurance-related field.Strong knowledge of quality assurance evaluation and scoring...

What We OfferAl-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The company operates in several countries, providing a wide variety of products and services, including air conditioning, scaffolding, access solutions, elevators and escalators, control and life safety, facilities management, building...

Salt Middle East - Contract ManagementWe require a Senior Project Manager to oversee the implementation of our Contact Center, IVR, and Genesys project.The successful candidate will have strong project management skills, including planning, execution, and monitoring. They should also possess excellent communication and stakeholder engagement...

Quality Senior Specialist – Customer Service Contact CenterQuality Senior Specialist – Customer Service Medical Call Center (MNGHS)As a member of Munich Re, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Quality Senior Specialist – Customer Service Contact Center. He/She will be...

Project Manager Implementation of Genesys Contact Center Solutions This is a 12-month contract position. Project Manager implementation of Genesys Contact Center/Call Centre software is required. My client is a global name organisation, which is an international market leader. This is an exceptional opportunity to work with an extraordinary and hugely...

Summary:Theremote Call Center Representative works in a high volume fast-pacedenvironment handling inbound and outbound calls (no cold calling)for customers seeking a commercial insurance quote for their smallbusiness.The ideal candidate has a minimum oftwo (2) years of customer support experience working in a remotecall center environment and is comfortable...

JOB TITLE:Contact Centre TrainerLOCATION:DUBAISALARY:13,000AEDResponsibilities:Develop, deliver, and assess training programs for contact center agents, focusing on communication skills, Tax knowledge and customer service techniques.Conduct onboarding and ongoing training sessions for new hires and existing employees, ensuring they meet performance...

The Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.JOB...

The Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner. JOB...

The Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner. JOB...

**About the Role:**We are seeking a highly motivated and organized individual to serve as a liaison between our organization and the NASA Marshall Space Flight Center. In this role, you will be responsible for providing onsite support, managing communication, and engaging with center-based points of contact.**Key Responsibilities:**Provide onsite support to...

As a key member of the team, you will be responsible for maintaining the latest Genesys contact centre solutions including SIP Integration, IVR, Inbound, Outbound, Multichannel routing, GVP, Reporting, GIR, QM, WFM, e-Services, and assisting customers with migration from Genesys Engage to Genesys Cloud. You will provide 24/7 support, participate in...

Oversee daily operations of thecall center, ensuring efficiency and compliance with companypolicies.Lead and manage a team of call centeragents, providing training, coaching, and performancefeedback.Develop and implement strategies toimprove productivity, performance, and customer satisfactionrates.Monitor and evaluate agent performance,providing feedback...

Job OverviewWe are seeking a highly skilled Data Center Manager to join our team at Abroad Work. As a Data Center Manager, you will be responsible for overseeing the construction and modification of data center infrastructure.Your primary goal will be to ensure the successful implementation of projects, including electrical design and review,...