Current jobs related to Contact Center Management Professional - Dubai, Dubai - Sundus
-
Contact Center Strategist
5 days ago
Dubai, Dubai, United Arab Emirates BADRI Management Consultancy Full timeRole OverviewWe are seeking an experienced Contact Center Strategist based in Dubai to join our local team. As a key member of our GCC team, you will collaborate closely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions.About the JobThis individual will work closely with...
-
Contact Center Manager
5 days ago
Dubai, Dubai, United Arab Emirates EDARI uae Full timeRoles and responsibilities We are seeking a luxury Contact Centre Manager to oversee our client's loyalty program call center operations. The ideal candidate will be responsible for leading a team of contact centre agents delivering personlized services to loyalty program members. This role requires strong leadership skills in a fast-paced environment and...
-
Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates EDARI uae Full timeRoles and responsibilitiesWe are seeking a luxury ContactCentre Manager to oversee our client's loyalty program callcenter operations. The ideal candidate will be responsible forleading a team of contact centre agents delivering personlizedservices to loyalty program members. This role requires strongleadership skills in a fast-paced environment and...
-
Contact Center Representative
6 days ago
Dubai, Dubai, United Arab Emirates Milky Makers Full timeJob SummaryWe are seeking a highly skilled Customer Service Executive to join our team. As a key member of our contact center, you will be responsible for managing large volumes of incoming phone calls and social media messages, identifying and assessing customer needs, and providing accurate information to resolve issues promptly.
-
Contact Center Innovator
4 days ago
Dubai, Dubai, United Arab Emirates Servion Global Solutions Full timeAbout the RoleWe are seeking an experienced Business Analyst with Genesys cloud expertise to lead the design and implementation of innovative contact center solutions.
-
Quality Coach
4 days ago
Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full timeAbout the RoleThe MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking a Quality Senior Specialist – Customer Service Contact Center to join our team.As a Quality Senior Specialist, you will be responsible for conducting quality assurance processes, reviews, and assessments for contact center customer service...
-
Contact Center Quality Expert
4 days ago
Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full timeKey QualificationsTo succeed in this role, you will need:Bachelor's degree in a medical-related field or equivalent experience.3-5 years of experience in Customer Service space/Contact Center as Interactions and processes Quality Assurance/Coach within healthcare industry or insurance-related field.Strong knowledge of quality assurance evaluation and scoring...
-
Contact Center Trainee Pharmacist
2 days ago
Dubai, Dubai, United Arab Emirates Medbiomate Full timeMinimum RequirementsFresh graduates with a Bachelor's degree in Pharmacy.6-12 months of experience in pharmacy practice in your home country.In the process of acquiring your Pharmacy License in UAE.Strong telephone and email communication skills with a professional demeanor.Flexible individuals willing to work on a shifting schedule.Operational Hours: 8:00...
-
Contact Center Trainee Pharmacist
23 hours ago
Dubai, Dubai, United Arab Emirates Medbiomate Full timeMinimum Requirements Fresh graduates with a Bachelor's degree in Pharmacy . 6-12 months of experience in pharmacy practice in your home country. In the process of acquiring your Pharmacy License in UAE. Strong telephone and email communication skills with a professional demeanor. Flexible individuals willing to work on a shifting schedule . ...
-
Project Director
5 days ago
Dubai, Dubai, United Arab Emirates Salt Full timeSalt Middle East - Contract ManagementWe require a Senior Project Manager to oversee the implementation of our Contact Center, IVR, and Genesys project.The successful candidate will have strong project management skills, including planning, execution, and monitoring. They should also possess excellent communication and stakeholder engagement...
-
Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full timeQuality Senior Specialist – Customer Service Contact CenterQuality Senior Specialist – Customer Service Medical Call Center (MNGHS)As a member of Munich Re, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Quality Senior Specialist – Customer Service Contact Center. He/She will be...
-
Contact Center Quality Expert
24 hours ago
Dubai, Dubai, United Arab Emirates Elevon Core Full timeElevon Core's Commitment to ExcellenceAt Elevon Core, we strive for unparalleled customer satisfaction and excellence in our contact center operations. We're seeking a highly skilled Quality Assurance Specialist to join our team and contribute to this mission.The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the...
-
Contact Center Representative
4 weeks ago
Dubai, Dubai, United Arab Emirates RemoteWorker US Full timeSummary:Theremote Call Center Representative works in a high volume fast-pacedenvironment handling inbound and outbound calls (no cold calling)for customers seeking a commercial insurance quote for their smallbusiness.The ideal candidate has a minimum oftwo (2) years of customer support experience working in a remotecall center environment and is comfortable...
-
Sales Professional
6 days ago
Dubai, Dubai, United Arab Emirates GF Corys Piping Systems LLC Full timeAbout the RoleWe are looking for a Sales Professional - Data Centers to drive business growth and expansion in the data center sector. The successful candidate will have excellent communication and negotiation skills, with a proven track record of success in sales.Key Responsibilities:Identify and target potential clients in the data centre industry, with a...
-
Sales and Support Professional
2 days ago
Dubai, Dubai, United Arab Emirates Padra Medical Center Full timePADRA MEDICAL CENTER: We are on a mission to deliver high-quality patient care through innovative medical solutions.We are currently seeking an experienced Sales and Support Professional to join our sales team. As a key member of our team, you will be responsible for contacting existing and potential customers to discuss our products and services.You will...
-
Contact Centre Trainer
3 weeks ago
Dubai, Dubai, United Arab Emirates Experts Plus Recruitment Services Full timeJOB TITLE:Contact Centre TrainerLOCATION:DUBAISALARY:13,000AEDResponsibilities:Develop, deliver, and assess training programs for contact center agents, focusing on communication skills, Tax knowledge and customer service techniques.Conduct onboarding and ongoing training sessions for new hires and existing employees, ensuring they meet performance...
-
Call Center Professional
1 day ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeThe Ontime Group is seeking a Call Center Professional to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and delivering tailored solutions to meet their needs.Job DescriptionDevelop and maintain positive relationships with customers...
-
Center Operations Executive
4 weeks ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeThe Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.JOB...
-
Medical Center Staff Nurse
4 days ago
Dubai, Dubai, United Arab Emirates Wecare medical center Full timeAbout UsWelcome to Wecare medical center, where our mission is to provide compassionate and individualized care to every patient who walks through our doors. As a valued member of our team, you will have the opportunity to make a real difference in the lives of those we serve.Our Values:Caring: We are committed to providing patient-centered care that is...
-
Call Center Professional
3 hours ago
Dubai, Dubai, United Arab Emirates JLL Full timeKey ResponsibilitiesRespond to incoming calls in a timely and professional manner, verifying and updating call center documents as needed.Provide excellent customer service to internal and external customers, ensuring all communication and interactions meet the highest standards of professionalism.Escalate urgent and emergency work orders or related service...
Contact Center Management Professional
1 week ago
Sundus is looking for an experienced Contact Center Management Professional who can provide strategic leadership and direction to our contact center team. As a key member of our leadership team, you will be responsible for optimizing operational costs, improving efficiency, and enhancing customer satisfaction.
Main Responsibilities:- Set individual objectives, manage performance, develop the team, and provide formal and informal feedback to maximize overall performance, engagement, and motivation.
- Analyze key performance metrics to identify areas for improvement and develop strategies to address these gaps.
- Collaborate with IT and customer experience teams to implement process improvements and technology enhancements.
This role offers the opportunity to work in a dynamic environment, driving business growth, and delivering exceptional customer experiences.
