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Contact Center Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Ontime Group Full time
About the Role

We are seeking a highly motivated and experienced Center Operations Executive to join our team at Ontime Group. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our contact center.

Your primary responsibilities will include:

  • Managing the daily running of the contact center
  • Coordinating staffing and scheduling
  • Monitoring and analyzing key performance indicators
  • Identifying areas for improvement and implementing changes

In addition to your operational expertise, you will also be responsible for developing and maintaining relationships with internal stakeholders and external partners.