Guest Relations Coordinator

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Position Overview

As a Dining Experience Host, you will play a pivotal role in ensuring our guests receive exceptional service from the moment they arrive. Your responsibilities will include:

  • Upholding Grooming Standards: Maintain impeccable grooming standards to reflect the high quality of our establishment.
  • Enhancing Guest Satisfaction: Anticipate guest needs by understanding their preferences and updating their profiles accordingly.
  • Managing Reservations: Handle phone inquiries and walk-in guests efficiently.
  • Financial Monitoring: Track daily financial targets and adhere to LQA, TrustYou, and Forbes standards.
  • Guest Service Excellence: Proactively address and fulfill guest requirements to ensure a memorable dining experience.
  • Coordination with Management: Communicate reservation details and special requests to the management team.
  • Logbook Management: Maintain an organized logbook for tracking guest interactions.
  • Seating Arrangements: Assist guests to their tables and manage seating cards for guest recognition.
  • Menu Maintenance: Ensure menus are free from errors and in pristine condition.
  • Service Coordination: Collaborate with team members to uphold service standards.
  • Continuous Improvement: Stay informed about hotel policies and standards to enhance service delivery.
  • Feedback Management: Relay guest feedback to management for continuous improvement.
  • Health and Safety Compliance: Adhere to HACCP and FIFO standards as mandated.
  • Emergency Preparedness: Follow hotel evacuation policies in case of emergencies.
  • Training Participation: Attend briefings and training sessions as required.
  • Financial Procedures: Execute financial tasks in accordance with departmental guidelines.
  • Proactive Problem Solving: Identify potential issues and address guest needs promptly.

Join us at Accor and contribute to creating unforgettable dining experiences for our guests.



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