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Guest Relations Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time
Position Overview

As a Guest Relations Specialist, you will play a pivotal role in ensuring our guests have an exceptional experience at Anantara Hotels, Resorts and Spas. Your primary responsibility will be to create a welcoming atmosphere and address guest inquiries with a focus on attentiveness and care.

Key Responsibilities
  • Welcoming Guests: Greet guests warmly, anticipating their needs and providing assistance in a friendly manner.
  • Product Knowledge: Maintain comprehensive knowledge of our hotel offerings, including accommodations, amenities, dining options, and wellness facilities.
  • Service Excellence: Take ownership of the guest service experience, ensuring it aligns with Anantara's high standards at all times.
  • Guest Satisfaction: Proactively address any issues related to guest satisfaction, ensuring timely follow-up and resolution.
  • Innovative Solutions: Suggest alternatives and enhancements to enrich the guest experience at Anantara.
  • Team Collaboration: Foster strong working relationships with all hotel departments to ensure seamless service delivery.
  • Continuous Improvement: Participate in hotel events, daily briefings, and training sessions to enhance professional skills.

Join us in creating memorable experiences for our guests and embodying the spirit of Anantara hospitality.