Guest Relations Ambassador
7 days ago
Job Overview
Kennametal, Inc. is seeking a skilled Guest Relations Executive to serve as the ambassador of the company in front of our guests. This role requires exceptional communication skills and a passion for delivering above-and-beyond service to ensure a memorable experience for our guests.
Key Responsibilities:
- Provide warm and welcoming greetings to guests upon arrival, setting the tone for a positive experience.
- Coordinate with guests prior to arrival to ensure a smooth check-in process, addressing any questions or concerns they may have.
- Deliver exceptional service during check-in, ensuring that all guests feel valued and respected.
- Ensure a seamless check-out process, providing a fond farewell to guests and addressing any final questions or concerns.
- Collaborate with building developers to ensure efficient communication and minimize any unnecessary delays or discomfort to guests.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
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