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Elite Guest Relations Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
Role Overview

The VIP Services Manager will play a pivotal role in ensuring that our esteemed guests receive unparalleled service and attention during their stay.

Key Responsibilities
  • Guest Relations: Greet VIP guests and guarantee they enjoy tailored and outstanding service throughout their experience.
  • Team Leadership: Oversee and mentor VIP service staff, ensuring compliance with company standards and the delivery of exceptional service.
  • Interdepartmental Coordination: Collaborate closely with various departments (such as concierge, housekeeping, and food and beverage) to meet the specific needs and requests of VIP guests.
  • Complaint Management: Swiftly address and resolve any concerns or issues raised by VIP guests to ensure their satisfaction.
  • Service Customization: Maintain an in-depth understanding of VIP preferences and adjust services accordingly to meet their unique requirements.
  • Event Planning: Assist in the organization and execution of VIP events, ensuring a flawless and memorable experience for attendees.
  • Performance Reporting: Compile and present reports on VIP activities, guest feedback, and service enhancements to management.
  • Financial Oversight: Monitor and manage the budget allocated for VIP services, ensuring efficient and cost-effective operations.
  • Compliance Assurance: Ensure that all VIP services adhere to company policies, procedures, and quality standards.
Qualifications
  • Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline.
  • Experience: A minimum of 3-5 years in a supervisory capacity within the hospitality or luxury service sector.
  • Skills:
    • Exceptional communication and interpersonal abilities.
    • Strong organizational and multitasking skills.
    • Proficient leadership and team management capabilities.
    • Effective problem-solving and conflict resolution skills.
    • Meticulous attention to detail and a dedication to excellence.
  • Knowledge: Familiarity with VIP service protocols and standards is essential.
  • Other: Willingness to work flexible hours, including weekends and holidays as required.