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Guest Relations Ambassador

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotels Full time
Guest Relations Executive German/Russian Speaker

Job Overview: As a Guest Relations Executive, you will be responsible for delivering exceptional service to our guests and maintaining the highest standards of quality.

Key Responsibilities:

  1. Provide personalized service to guests, responding to their needs and preferences in a timely and efficient manner.
  2. Act as a liaison between guests and staff, ensuring seamless communication and resolving any issues that may arise.
  3. Anticipate and meet the needs of guests, going above and beyond to ensure their stay is memorable and enjoyable.
  4. Oversee the arrival and departure of special guests, ensuring a warm and welcoming experience.
  5. Collaborate with colleagues to promote our amenities and services, ensuring guests are aware of all the benefits we offer.
  6. Guest Satisfaction: Our goal is to exceed guest expectations and ensure they leave feeling valued and satisfied.
  7. Teamwork: As a member of our team, you will work closely with colleagues to achieve our goals and deliver exceptional service.
  8. Continuous Improvement: We are committed to ongoing learning and development, ensuring our team members have the skills and knowledge needed to succeed in their roles.

About AccorHotels: As a leading hospitality company, we are dedicated to delivering exceptional experiences for our guests. We are passionate about providing personalized service and creating memorable moments for our guests.