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Lead Guest Relations Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates One&Only Resorts Full time
Position Overview

The Lead Guest Relations Coordinator plays a pivotal role in ensuring a memorable experience for all guests at One&Only Resorts. This position requires a warm and engaging personality, coupled with exceptional interpersonal skills to connect with a diverse clientele.

Key Responsibilities
  • Guest Interaction: Maintain a friendly and approachable demeanor to foster positive relationships with guests from various backgrounds.
  • Communication Skills: Engage in constant verbal and non-verbal communication with guests, ensuring clarity and understanding in all interactions.
  • Issue Resolution: Address and resolve guest complaints in a professional manner, escalating issues to the appropriate management when necessary.
  • Service Oversight: Supervise the overall service delivery, ensuring that all guests receive top-notch hospitality throughout their stay.
  • Professional Appearance: Dress in a smart and attractive manner that reflects the high standards of the organization and enhances approachability.
  • First Impressions: Create a positive first impression for guests, representing both oneself and the organization effectively.
  • Guest Engagement: Actively engage with guests during their visit, especially during wait times, to enhance their overall experience.
  • Menu Knowledge: Possess comprehensive knowledge of the menu offerings to provide accurate information and recommendations to guests.
  • Proactive Information Sharing: Anticipate guest inquiries regarding menu items and be prepared to provide detailed descriptions and suggestions.

This role is essential in maintaining the high standards of service that One&Only Resorts is known for, ensuring that every guest feels valued and attended to during their stay.