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Service Administrator

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Incanto Fashion Full time

About the Role:

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Incanto Fashion. As a Service Administrator, you will play a critical role in ensuring the smooth operation of our customer service processes.

Key Responsibilities:

  1. Process Management: You will be responsible for handling the CRM Service system and SAP system, ensuring compliance with our established processes and procedures.
  2. Service Order Management: You will process service orders from quotations to invoices, as well as service contracts from customers, ensuring timely and accurate completion.
  3. Customer Support: You will provide support to our service team, assisting with processes but not handling technical issues.
  4. Materials Management: You will support materials management for contract service, ensuring accurate and timely delivery of materials.
  5. Customer Data Management: You will maintain accurate and up-to-date customer data, ensuring seamless communication and service delivery.
  6. Administrative Support: You will conduct other administrative tasks related to office management, ensuring a smooth and efficient work environment.
  7. Document Management: You will scan and archive documents in SAP, ensuring accurate and secure storage.

Requirements:

  • Excellent organizational and time management skills
  • Strong attention to detail and accuracy
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Proficiency in CRM and SAP systems