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Relationship Building Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Thedosebysilvena Full time

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members at our wellness club.

Job Role

The CRO will be responsible for building strong relationships with club members handling inquiries and complaints and promoting premium services.

Key Responsibilities
  • Provide exceptional customer service to club members ensuring their needs are met and exceeded.
  • Build strong relationships with club members to understand their wellness goals and ensure a high level of engagement and retention.
  • Identify at-risk members and implement strategies to enhance their experience.
  • Collaborate with other departments to ensure smooth communication and coordination of member services.
Requirements
  • Bachelor's degree in hospitality customer service business or a related field (preferred).
  • At least 1–2 years of experience in customer service sales or a similar role preferably in a premium or luxury service environment.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Conflict resolution and problem-solving skills.
  • High emotional intelligence and empathy.
  • Proficiency in customer relationship management (CRM) software and office tools.
  • Background in the fitness hospitality or service industry is a plus.